{"id":21494,"date":"2025-12-13T07:18:49","date_gmt":"2025-12-13T00:18:49","guid":{"rendered":"https:\/\/www.domainrakyat.com\/jatim\/?p=21494"},"modified":"2025-12-13T07:18:49","modified_gmt":"2025-12-13T00:18:49","slug":"wakapolri-luncurkan-program-pelayanan-pengaduan-reserse","status":"publish","type":"post","link":"https:\/\/www.domainrakyat.com\/jatim\/2025\/12\/13\/wakapolri-luncurkan-program-pelayanan-pengaduan-reserse\/","title":{"rendered":"Wakapolri Luncurkan Program Pelayanan Pengaduan Reserse."},"content":{"rendered":"

DOMAINRAKYAT.COM –<\/p>\n

Wakil Kepala Kepolisian Republik Indonesia (Wakapolri), Prof Dr Dedi Prasetyo, S.H, MHum, Msi, MM, meresmikan Louncing Aplikasi Layanan Pengaduan Reserse Bareskrim Mabes Polri.<\/p>\n

Program Pelayanan Pengaduan Reserse ini merupakan program unggulan dan terobosan Kepala Badan Reserse dan Kriminal (Kabareskrim) Komjen Pol Syahardiantono dalam mendukung Program Asta Cita Presiden Prabowo Subanto dan Program PRESISI Kapolri Jenderal Pol Listyo Sigit Prabowo. \u201cAplikasi Pelayanan Pengaduan Reserse ini mengintegrasikan pengaduan secara langsung, pengaduan melalui aplikasi, serta pengaduan melalui chat dan telepon WhatsApp.
\nIni memudahkan masyarakat membuat pengaduan sehingga memangkas birokrasi,\u201d ungkap Kepala Biro Wassidik Bareskrim Polri, Brigjen Pol Boy Rando Simanjuntak, SH, SIK, MH (13\/12).<\/p>\n

\"\"<\/p>\n

Karo Wassidik Bareskrim Polri Brigjen Pol Boy Rando Simanjuntak menjelaskan, saat ini pelayanan pengaduan masyarakat ke Biro Wassidik melalui surat, e-wassidik, dan limpahan Dumas PRESISI dirasakan penanganannya masih relatif lama serta kurang komunikatif.<\/p>\n

Brigjen Pol Boy Rando Simanjuntak mengungkapkan keunggulan Pelayanan Pengaduan Reserse yang diluncurkan oleh Wakapolri tersebut. Di antaranya, kemudahan akses aplikasi. Masyarakat, tuturnya, cukup dengan memindai barcode atau mengunjungi tautan aplikasi yang tersedia, pelapor dapat langsung membuat pengaduan masyarakat dari mana pun.<\/p>\n

Selain itu, keunggulan lainnya, aplikasi ini komunikasinya terintegrasi dan berkelanjutan antara pelapor dengan petugas melalui fitur whatsapp chat dan telepon. Pelapor Akan langsung dilayani oleh Petugas dalam waktu 1×24 jam. \u201cIni merupakan tindak lanjut arahan Kapolri agar petugas secara aktif menginformasikan perkembangan penanganan laporan kepada pelapor,\u201d jelasnya.<\/p>\n

\"\"<\/p>\n

Boy Rando kemudian menjelaskan keunggulan lainnya dari aplikasi Program Pelayanan Pengaduan Reserse ini berupa gelar perkara dilakukan secara online melalui Zoom Meeting. Jelas memudahkan pelapor untuk berdiskusi langsung dengan penyidik, tanpa dibatasi jarak dan waktu.<\/p>\n

Keunggulan lainnya, pembaruan perkembangan terbaru pengaduan diinformasikan kepada pelapor melalui notifikasi aplikasi WhatsApp. Selain itu, pelapor dapat secara mandiri memantau status perkembangan pengaduan masyarakat langsung melalui aplikasi.<\/p>\n

\u201cPelayanan ini bukan sekedar aplikasi, tetapi juga didukung oleh ruang pelayanan yang representatif dan petugas sangat kompeten. Para petugas pelayanan pengaduan memiliki keahlian khusus di bidang serse dan pengalaman penyidikan serta dibekali kemampuan public speaking,\u201d jelas Boy Rando.<\/p>\n

\"\"<\/p>\n

Bagi masyarakat ingin melaporkan aduannya, kata Boy, tinggal klik aja hubungi layanan WhatsApp di nomor 0812-1889-9191 atau datang langsung ke Ruang Konsultan Pelayanan Pengaduan Reserse di Lantai 1 Gedung Bareskrim Polri.
\n\u201cDengan adanya Pelayanan Pengaduan Reserse, masyarakat dapat terlayani secara nyaman, cepat, dan mudah berkomunikasi dengan penyidik. Reserse Presisi Siap Melayani,\u201d pungkasnya.<\/p>\n

(Dra).<\/p>\n","protected":false},"excerpt":{"rendered":"

DOMAINRAKYAT.COM – Wakil Kepala Kepolisian Republik Indonesia (Wakapolri),…<\/p>\n","protected":false},"author":3,"featured_media":21498,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[2973],"tags":[4230],"newstopic":[4231],"class_list":["post-21494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tni-polri","tag-wakapolri-luncurkan-program-pelayanan-pengaduan-reserse","newstopic-wakapolri-luncurkan-program-pelayanan-pengaduan-reserse"],"yoast_head":"\nWakapolri Luncurkan Program Pelayanan Pengaduan Reserse.<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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